Certified and recognised worldwide

All preliminary products used for our abrasives undergo rigorous testing during production to ensure the highest quality. Moreover, VSM abrasives are thoroughly tested according to specified test processes before shipment. Our products are not shipped until they have passed the tests and a consistently high quality is guaranteed. To ensure these quality processes, VSM has been certified several times by independent, world-renowned organisations. You can find an overview here:

FEPA-certified emery paper

VSM is a member of the Federation of European Producers of Abrasives (FEPA). The safety standards defined here ensure the safe use of abrasives.

oSa-certified fibre discs
The Organization for the Safety of Abrasives (oSa) is a voluntary association of grinding tool manufacturers. VSM is a long-standing member

VSM is certified to the ISO 9001:2015 standard

VSM has maintained ISO 9001:2015 certification as the basis for its quality assurance system for many years, to ensure that all parts of the company meet the highest performance requirements.

Grinding technology in Europe

As the largest national association for grinding technology in Europe, the German Abrasives Association (VDS) represents the interests of the German abrasives industry, of which VSM is a member.

The internationally recognised AEO seal of quality guarantees supply chain reliability

VSM has been certified as an AEO (Authorised Economic Operator) since 2015. This internationally recognised status guarantees the reliability of the supply chain from the manufacturer of a product to the end consumer.

Recalls

As a responsible manufacturer, we attach great importance to the safety and quality of our products. Should a product recall be necessary, in rare cases, we will inform you immediately here. We will also inform you about such product recalls via our sales channels. If a product is found to have any defects, our top priority is to minimise potential risks and ensure a smooth replacement or return process. Please check this page regularly for up-to-date information on recalls.

°

Current recalls of VSM products:

There are currently no recalls of VSM products.

 

Complaints and claims

In rare cases, complaints may occur. If a product does not meet your expectations, we offer you the opportunity to report complaints or claims quickly and easily using our contact form. Our team of experts will carefully examine your report and contact you as soon as possible.

We will be happy to attend to your claim. In your report, please include answers to these questions:

      • Which VSM product is the subject of your report (name of product series)?
      • What defect have you noticed?
      • Where did you buy the product?
      • What is the production run number (you will find this printed on the back of the product)?
      • If present and known: What is the VSM order number?
What is the sum of 4 and 9?

Are you from the United States?

Visit our US website now!